FAQ

Frequently Asked Questions (FAQ)

What is Footro?

Footro is an online footwear store offering a selection of stylish, comfortable, and practical footwear for everyday use.

Where does Footro ship?

We currently ship orders to addresses within the United States only. At this time, we do not offer international shipping.

How long does shipping take?

Orders are generally processed within 1 business day. After shipment, delivery typically takes 2–4 business days.

Most orders arrive within approximately 3–5 business days from the date the order is placed.

Is shipping free?

Yes. We offer free standard shipping on all orders within the United States, with no minimum purchase required.

What shipping carriers do you use?

Depending on your order and delivery location, we may ship using USPS, UPS, or FedEx.

How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can use that number to check the status of your shipment.

When will my order be processed?

Orders placed before 5:00 PM Eastern Time (ET) on a business day begin processing the same day. Orders placed after 5:00 PM ET, on weekends, or on holidays begin processing on the next business day.

What payment methods do you accept?

We currently accept:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • PayPal

  • Apple Pay

  • Google Pay

  • Shop Pay

What currency are your prices listed in?

All prices on our website are listed and charged in U.S. Dollars (USD).

When will I be charged for my order?

Your selected payment method is charged when your order is successfully placed.

What should I do if my payment is declined?

If your payment is declined, first check that your billing information is correct. You may also contact your bank or card issuer to check for restrictions and, if necessary, try another payment method.

What if my package shows as delivered but I haven't received it?

If your tracking information shows that your package was delivered but you cannot locate it, please contact us at support@footro.store within 7 days of the reported delivery date. We will work with the shipping carrier to investigate.

What if I entered the wrong shipping address?

If an order is returned to us because of an incorrect or incomplete address provided at checkout, we will contact you to arrange reshipment. Additional shipping charges may apply.

How can I contact Footro?

You can contact our customer support team using the information below:

Email: support@footro.store
Phone: (279) 201-6526
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

Customer inquiries are usually answered within 24 business hours.

Is my payment information secure?

Yes. Payments are processed through secure, encrypted connections by our payment providers. Footro does not store your full payment card details on its own servers.

Can I cancel or change my order?

If you need to change or cancel an order, please contact us as soon as possible at support@footro.store. We will do our best to accommodate your request before the order is processed or shipped. Once an order has been shipped, changes or cancellations may no longer be possible.

Where can I find your store policies?

For more information about our shipping, payment, returns, privacy, and other policies, please review the applicable policy pages available on our website.

Contact Us

Footro
Address: 734 E 221st St, Bronx, NY 10467, United States
Email: support@footro.store
Phone: (279) 201-6526
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)